Trust & data
You are about to put participant information into a tool built by a small Australian company you have not heard of. This page exists so you can make that decision on facts. It includes the things we have not finished yet, because a trust page that only lists wins is not a trust page.
Last reviewed 29 August 2026.
True today
Every item here is in production right now and you can verify it in the product.
A human approves every note
ShiftNote never finalises or submits anything. Every output is a draft, and the worker confirms a short review checklist before a note can be copied, downloaded or exported. The worker stays the author and stays responsible.
Your notes are never used to train AI models
Notes are sent to Anthropic’s API to produce a draft and are not used for model training, by us or by them. We do not sell, share or licence note content to anyone.
Participant data never reaches our analytics
No note content, participant reference, diagnosis, medication detail or incident description is sent to PostHog or any other analytics tool. We record privacy-safe usage events only: note created, note copied, template updated.
You are warned before you paste some identifying details
The note editor scans what you type and warns you if it looks like a phone number, street address, date of birth, Medicare number or email address, before anything is generated. It does not currently detect names, so write your notes the way you always have, referring to participants how your organisation normally does.
A note written in another language keeps its original words
Workers can describe a shift in their own language and ShiftNote writes the note up in Australian English. What the worker actually said is stored on the record alongside the English note, so a translation can be checked against its source rather than taken on trust, and the note records which language it came from. The translation tidies the wording without adding detail, and anything ambiguous is flagged for the worker to confirm rather than guessed at.
Row-level security on every table
Access is enforced in the database itself, not just in application code. A worker can only read their own notes; a provider admin can only read their own organisation’s data.
Voice recordings are deleted on a retention schedule
Recordings are removed automatically once they are no longer needed, rather than accumulating indefinitely.
Australian data residency
Our database runs in the ap-southeast-2 (Sydney) region, migrated 2026-08-06. This was the last item on our procurement checklist that we could not say yes to. Now we can.
Not true yet
These matter, they are not done, and we are telling you before you ask.
Seven-year retention with an immutable audit trail
Voice recordings already have a retention schedule; notes do not yet, and edits currently overwrite in place rather than building a tamper-evident history. Both are on the build plan alongside the evidence layer, because an evidence pack is only worth what its audit trail is worth.
Things we will never claim
Where the industry tends to overstate, and where we have decided not to.
We will never say we guarantee NDIS compliance
No tool can. ShiftNote produces drafts and heuristic scores that a human reviews. Anything that claims to guarantee a regulator’s verdict is selling you something it cannot deliver.
We will never say the evidence score is a legal determination
It is a heuristic that reads a note against the claim it supports and shows you where the gaps are. It is designed to be useful, not authoritative, and it does not decide whether something is reportable, claimable or defensible.
We will never call an AI translation a certified translation
When a worker writes in another language, the English note is an AI draft that the worker reviews and confirms, exactly like every other note here. It is not a NAATI-certified translation and must not be relied on as one where a certified translation is legally required. If that matters for a particular record, use a certified translator; the worker’s original words are kept on the note precisely so that stays possible.
We will never mark a feature as shipped before it is
Anything on our site marked “early access” is something we run with you manually rather than something you can self-serve. We would rather lose a deal than win one on a capability we do not have.
Something here not good enough?
If your procurement process needs an answer this page does not give you, ask us directly. A straight answer, including “not yet”, is faster for both of us than a security questionnaire.
info@shiftnote.com.auSee also our Privacy Policy and Terms of Service.